Shipping Policy
Effective Date: October 12, 2025
Company Name: Banoz Luxe Sdn. Bhd. (Registration No. 1642991-T)
Website: www.banozluxe.com
Email: support@banozluxe.com
Order Processing
All orders are processed within 1 to 3 business days after we receive payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive an email confirmation once your order has been shipped.
Delivery Time
Estimated delivery time after dispatch:
Within Malaysia: 2 – 7 working days
International Orders: 7 – 21 working days (depending on destination and courier)
Please note: Delivery times may vary during sales periods, public holidays, or due to customs clearance delays.
Shipping Fees
Shipping costs are shown at checkout and depend on your delivery address, order weight, and courier service.
From time to time, we may offer free shipping promotions — these will be clearly stated on our website.
Tracking Your Order
Once your order is shipped, we’ll send you an email or SMS with a tracking number.
You can use it to check your delivery status on the courier’s website.
Address Accuracy
Please ensure your shipping address and contact details are correct before completing your order.
We are not responsible for orders delivered to the wrong address provided by the customer.
If you notice an error after placing your order, please contact us immediately at support@banozluxe.com.
Delays and Issues
While we work hard to ensure timely delivery, Banoz Luxe is not responsible for delays caused by:
Courier service issues
Customs inspections
Incorrect shipping details
Events beyond our control (e.g., weather, strikes, etc.)
We’ll do our best to assist you if your parcel is delayed or lost in transit
Customs and Duties (International Orders)
International orders may be subject to import duties or taxes charged by your country’s customs office.
These fees are the responsibility of the customer and are not included in our shipping charges.
Contact Us
If you have any questions about shipping, please email:
📧 support@banozluxe.com