Refund Policy
Effective Date: October 12, 2025
Company Name: Banoz Luxe Sdn. Bhd. (Registration No. 1642991-T)
Website: www.banozluxe.com
Email: support@banozluxe.com
Overview
At Banoz Luxe, we want our customers to be completely satisfied with every purchase.
If you’re not happy with your order, you may be eligible for a refund, store credit, or exchange, depending on your situation.
Please read the details below carefully.
Eligibility for Refund
You may request a refund if:
The item you received is defective, damaged, or incorrect, or
Your return request has been approved by our customer service team.
All refund requests must be made within 2 days of receiving your order.
The item must be unused, unwashed, and in its original packaging with tags attached.
Refund Options
Depending on the situation, refunds may be issued as:
Full refund to your original payment method (for defective or incorrect items)
Store credit (for eligible returns or exchanges)
Please note:
Refunds will not be granted for items marked as final sale, clearance, or non-returnable products.
Refund Process
Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.
If approved:
Refunds to original payment methods will take approximately 1–4 business days to process (depending on your bank or payment provider).
Store credits will be issued within 1-3 business days after approval.
Shipping Fees
Original shipping fees are non-refundable unless the return is due to our error (e.g., defective or incorrect item).
If the item is returned for reasons other than a defect, customers are responsible for the return shipping costs.
Late or Missing Refunds
If you haven’t received your refund after 5 business days, please:
Check your bank account again.
Contact your credit card company or payment provider (it may take time before your refund is officially posted).
If you’ve done all this and still haven’t received it, contact us at support@banozluxe.com.
Non-Refundable Circumstances
We do not issue refunds for:
Change of mind after order confirmation
Incorrect size choice by customer
Sale or discounted items
Items damaged by improper use or care
Contact Us
If you have questions about your refund or return, please contact:
📧 support@banozluxe.com