What products does Banoz Luxe offer?
We specialize in premium hijabs and elegant bracelets — thoughtfully designed to bring comfort, style, and timeless sophistication to every woman.
Are all your hijabs made from premium materials?
Yes. Every Banoz Luxe hijab is crafted from high-quality cotton fabric, chosen for its softness, breathability, and comfort — giving you a premium feel that lasts all day.
Where is Banoz Luxe based?
Banoz Luxe is proudly based in Malaysia, offering nationwide shipping and trusted service to all our customers.
Do you offer ready stock or pre-order items?
Most of our hijabs and bracelets are ready stock unless stated otherwise. Pre-order items will be clearly mentioned in the product description.
How do I place an order?
Simply browse our website, add your chosen items to the cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.
What payment methods do you accept?
We are continuously working to bring more convenient payment options for our customers very soon.
How long will delivery take?
For West Malaysia, delivery usually takes 2–4 working days. For East Malaysia, it may take 5–7 working days.
Do you offer same-day delivery?
Yes, same-day delivery may be available within selected areas. Please contact us via WhatsApp for confirmation before placing your order.
How much is the shipping fee?
Shipping fees are calculated at checkout based on your location.
Can I track my order?
Yes. Once your parcel has been shipped, you’ll receive a tracking number via email or SMS to monitor your delivery status.
What should I do if I received a wrong or defective item?
Please contact us within 3 days of receiving your order. We’ll assist with an exchange or replacement promptly.
Do you allow returns or exchanges?
We accept exchanges for defective or incorrect items only. Due to hygiene reasons, hijabs cannot be returned once worn or tried.
How do I take care of my hijab?
Hand wash gently in cold water with mild detergent. Avoid using bleach or high heat to preserve the fabric’s quality and softness.
Are your bracelets hypoallergenic?
Yes. Our bracelets are made from high-quality materials that are gentle on the skin and suitable for daily wear.
Do you restock sold-out items?
Some best-selling designs are restocked occasionally. Follow us on Instagram or subscribe to our newsletter for restock updates.
Can I purchase Banoz Luxe products in-store?
Customers may arrange to pick up their orders directly from our warehouse. Please WhatsApp us.
Do you offer gift wrapping?
Yes! You can request for gift packaging at checkout — perfect for birthdays, weddings, or special occasions.
Can I customize my order?
At the moment, we don’t offer customization, but we’re planning to introduce personalized packaging soon.
How can I contact customer service?
You can reach our friendly team via WhatsApp, email, or the Contact Us page. We’ll respond within 24 hours.
Why choose Banoz Luxe?
Because we believe elegance starts with simplicity. Every hijab and bracelet is made to reflect your beauty, confidence, and individuality — effortlessly.